Dhahirah – Consumer Protection Authority (CPA) has successfully mediated a settlement between a consumer and a local automotive dealership. This resolution follows a formal complaint lodged by a buyer who had purchased a new vehicle for a sum approaching RO 10,000.
Shortly after the purchase, the consumer identified a persistent technical defect within the vehicle. Despite returning to the dealership for repairs on multiple occasions, the mechanical issue remained unresolved. Faced with this failure to rectify the fault, the consumer sought assistance from CPA to safeguard their legal rights.
Upon receiving the complaint, the department summoned representatives from the agency to investigate the circumstances of the sale and the nature of the defect. Following an extensive review of the evidence, an amicable settlement was reached between both parties. The car agency agreed to take back the faulty vehicle and provide the consumer with a full refund of the purchase price.
