Ola launches same-day service initiative

Ola on Tuesday announced the expansion of its Hyperservice initiative with the launch of dedicated centres, where customers can get same-day service guarantee at no additional cost.As part of this expansion, Ola will progressively upgrade its existing service centres into Hyperservice Centres. As the expansion is initiated with Bengaluru, the first Hyperservice Centre is now operational in Indiranagar, the company said.Following the Bengaluru launch, Ola plans to rapidly upgrade the company’s select service centres to Hyperservice Centres pan-India over the coming weeks. Under the expansion plan, the company will be upgrading its service infrastructure nationwide.Speaking on the announcement, Spokesperson of Ola Electric, said, “As part of the ongoing service upgrade we are reimagining many of the fundamental aspects of the service experience...With Hyperservice Centres, we are setting a new benchmark – same-day service guarantee. At no extra cost for any customer."The newly-announced Hyperservice Centres will include a dedicated customer lounge, free Wi-Fi, and real-time digital visibility across every stage of servicing, from check-in to delivery, ensuring speed, clarity and trust."This is about using technology, process redesign and scale to remove friction and give every Ola customer a faster, simpler and more transparent service experience," the spokesperson said.Ola aims to build a world-class EV ownership experience by combining technology, scale and customer-first design to raise industry standards for speed and reliability.