More than 2,100 people contacted the tenants’ union in 2024 for advice about access, despite ‘no basis’ for the charge
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New South Wales real estate agents are threatening renters with fees as high as $330 if they are not at home to let maintenance workers in, despite there being no legal requirement for renters to personally allow entry.
On 8 July, Lauren Gillin’s agency told her she needed to be home during a two-and-a-half-hour window seven days from that date to allow access for a smoke alarm inspector or pay a $90 fee.
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