Hi everyone,
I am writing this out of desperation as I’ve hit a dead end with Google Play Support.
The Issue: Whenever I try to log into my Google Play Developer Console, I am immediately redirected to a page that says: "Unable to access a Google product".
The Catch-22: Since I cannot access the console, I cannot use the internal "Contact Support" or chat features effectively. I am completely locked out.
What I've tried: I managed to open a ticket through the general help form (Case ID: 5-7820000039366). However, the experience was frustrating:
- I received automated/generic responses that were completely unrelated to a console access error.
- The ticket was eventually closed without resolving the issue or escalating it to a human who understands account access problems.
Has anyone experienced this specific "Unable to access a Google product" error recently? Is there a specific escalation form or a direct contact for account lockouts when the console is inaccessible?
Any advice would be appreciated.
Thanks.
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