'Impossible targets': Riders flag unsafe roads, shrinking earnings — what triggered gig workers' protest

Delivery workers across India observed a New Year's Eve strike protesting low pay and lack of social security, despite app-based platforms offering festive bonuses. While many customers remained unaware, several orders faced significant delays. Platforms like Swiggy and Zepto increased per-order pay, but some workers refused the incentives, citing unachievable targets and the risk of ID blocking.