Hong Kong banking authority presses lenders to shape up services for senior customers

The Hong Kong Monetary Authority (HKMA) issued requirements on Wednesday for banks to improve their services for elderly customers, as the proportion of the city’s population over the age of 65 increases rapidly. Banks will be required to upgrade their apps to meet the needs of elderly customers, improve branch facilities and ensure that staff members provide appropriate advice on investments, insurance and pension products. “As Hong Kong faces an ageing population, we expect more elderly...