A failure at Amazon’s server centre paralysed global services for 15 hours. It was not just a glitch but a stark reminder of our digital dependency and fragility
An outage at Amazon Web Services (AWS) on Monday disrupted apps and websites around the world, affecting more than 2,000 companies and leaving millions of users unable to access services like Snapchat, Roblox, Signal, Duolingo and even Amazon’s own operations. Removing the tech from our tech-dependent existence led to workers being sent home and exams delayed. The crash, which lasted 15 hours, underlined how deeply our digital lives depend on a small number of cloud providers – and how vulnerable many everyday systems are to a single failure.
If data is the new oil, then cloud computing is the pipeline, the refinery, the tanker fleet and, increasingly, the pump too. The big three – AWS, Microsoft Azure and Google Cloud – account for 60% of global cloud computing. They own the networks and cables that move data across the world. Their platforms don’t just turn data into useful insights – they do it with proprietary tools that make switching providers costly and complex. Finally, through Amazon’s Alexa, Google Workspace and Microsoft 365, they are also shaping how people interact with data and services.
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