E.ON cancelled £13,000 bill it sent to my late mother, but still owes £3,360

A bereaved young customer was baffled by the wildly fluctuating balances the energy supplier claimed on a family’s account

When my mother died of cancer, my aunt adopted me. She, too, died of cancer in 2024. At 26, I am now alone and struggling to deal with enormous, nonsensical energy bills from E.ON Next.

In 2022, I discovered my aunt had been paying massively inflated bills for the flat I shared with her, so I had the account closed and a new one set up in my name. An E.ON agent took meter readings, a smart meter was installed, and a final bill sent showing the account was more than £6,000 in credit. E.ON wouldn’t let me have it in cash, so the credit was transferred to the new account and used to pay the bills for the next two years.