Overall, respondents to a recent survey said they were mostly satisfied with OMNY, the tap-and-go method for entry to New York City’s transit system. But some had complaints.
As N.Y.C. Replaces MetroCards With OMNY, Transit Riders Have Complaints
Published on July 10, 2025
Transit SystemsMetroCard (NYC)Cubic Transportation Systems IMetropolitan Transportation AuNew York CityPolls and Public OpinionCustomer RelationsMobile Commerce and PaymentsSubways