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How did Westpac let a $44 mortgage snafu become a PR disaster?
brisbanetimes.com.au
Tuesday, February 17, 2026
The customer made a small, understandable error, but the bank’s response was a tour de force of calamitous box-ticking and bureaucratic decision-making.
The customer made a small, understandable error, but the bank’s response was a tour de force of calamitous box-ticking and bureaucratic decision-making.
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