Verizon imposes new roadblock on users trying to unlock paid-off phones

Verizon this week imposed a new roadblock for people who want to pay off device installment plans early in order to get their phones unlocked. The latest version of Verizon's device unlocking policy for postpaid customers imposes a 35-day waiting period when a customer pays off their device installment plan online or in the Verizon app.

Payments made over the phone also trigger a 35-day waiting period, as do payments made at Verizon Authorized Retailers. Getting an immediate unlock apparently requires paying off the device plan at a Verizon corporate store.

Unlocking a phone allows it to be used on another network, letting customers switch from one carrier to another. Previously, the 35-day waiting period for unlocks was only applied when a customer paid off the plan with a Verizon gift card.

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