Hong Kong ombudsman slams Medical Council’s ‘excessively long’ complaints system

Hong Kong’s ombudsman has found that the Medical Council’s complaint-handling processes are excessively lengthy and plagued by a persistent backlog of cases, urging the watchdog and authorities to hasten procedures to uphold public confidence. The Office of the Ombudsman on Thursday released its investigation findings into the effectiveness of administrative support provided by the secretariat under the Department of Health for the council’s complaint handling and the government’s regulatory...